Terms of service

Last Updated: August 2026

Welcome to ECOVYRA.

These Terms of Service ("Terms") govern your access to and use of www.ecovyra.com (the "Website"), including any purchases, services, features, content, and communications made available through the Website.

By accessing or using our Website, purchasing our products, or interacting with our services, you agree to be bound by these Terms, as well as our Privacy Policy, Return & Refund Policy, and any other policies referenced on our Website. If you do not agree to these Terms, please do not access or use our Website.

1. Acceptance of These Terms

By using this Website, you represent that:

  • You have read and understood these Terms.
  • You are legally capable of entering into a binding agreement.
  • You will comply with all applicable laws and regulations when using our Website.
  • You are using the Website for lawful purposes only.

If you do not agree with these Terms, you must discontinue use of the Website immediately.

2. Eligibility to Use Our Website

To place an order through our Website, you must be at least the age of majority in your country, state, or province of residence.

If you are under the applicable age of majority, you may use this Website only under the supervision of a parent or legal guardian who agrees to be bound by these Terms.

You may not use our Website if doing so would violate any applicable law or regulation.

3. About ECOVYRA

ECOVYRA is a consumer wellness brand dedicated to bringing professional-inspired light therapy into everyday scalp care.

Our Website offers products, educational information, and customer support designed to help customers incorporate light-based scalp care into their personal wellness routines.

Notice: Nothing on this Website should be interpreted as creating a medical, healthcare, or professional advisory relationship between ECOVYRA and any user.

4. Products & Product Information

We make every reasonable effort to ensure that product descriptions, specifications, images, pricing, and other information displayed on our Website are accurate and up to date. However, we do not guarantee that all information is always complete, accurate, or error-free.

Product images are provided for illustrative purposes only. Actual colors, textures, packaging, and appearance may vary slightly depending on:

  • Device displays and browser settings
  • Lighting conditions
  • Manufacturing updates

Minor differences between product images and the products you receive do not constitute a product defect.

We reserve the right to perform any of the following at any time without prior notice:

  • Modify product specifications
  • Improve product designs
  • Update packaging
  • Discontinue products
  • Introduce new products or accessories

5. Wellness Product Disclaimer

ECOVYRA products are intended for personal wellness and daily scalp care. Unless expressly stated otherwise, our products are not intended to diagnose, treat, cure, or prevent any disease.

The information provided on this Website, including product descriptions, educational materials, blog content, FAQs, and customer testimonials, is provided for general informational purposes only and should not be considered medical advice.

Individual experiences and results may vary depending on numerous factors, including personal health conditions, consistency of use, lifestyle, and individual differences.

Medical Disclaimer: If you have any medical condition, are pregnant, are undergoing treatment, or have questions regarding whether our products are appropriate for you, you should consult a qualified healthcare professional before use.

6. Pricing & Payment

All prices displayed on our Website are shown in the currency indicated at checkout.

Unless otherwise stated:

  • Prices do not include applicable taxes, duties, or import charges.
  • Shipping fees are calculated separately during checkout.
  • Promotional offers are available only during the stated promotional period.
  • Pricing may change without prior notice.

Accepted Payment Methods:

  • PayPal
  • Airwallex-supported payment methods

Payment authorization is required before an order is accepted and processed. If your payment cannot be successfully authorized or verified, we reserve the right to decline or cancel your order.

7. Pricing Errors

Although we strive to ensure pricing accuracy, occasional pricing, typographical, or system errors may occur.

If a product is displayed at an incorrect price due to technical errors, human error, system malfunction, or third-party integration issues, ECOVYRA reserves the right to:

  • Correct the pricing error;
  • Cancel the affected order before shipment; or
  • Contact you with the option to proceed at the correct price or cancel the order.

If payment has already been collected for an order that is canceled due to a pricing error, we will issue a full refund using your original payment method.

8. Product Availability

Product availability displayed on our Website is subject to change without notice. While we make reasonable efforts to maintain accurate inventory information, we cannot guarantee that all products will remain available at all times.

If a purchased product becomes unavailable after an order has been placed, we may:

  • Contact you regarding available alternatives;
  • Delay fulfillment until inventory becomes available; or
  • Cancel the affected order and provide a full refund.

9. Orders & Order Acceptance

Submitting an order through our Website does not automatically constitute acceptance of your order. All orders are subject to review and acceptance by ECOVYRA.

We reserve the right to refuse, limit, or cancel any order for reasons including, but not limited to:

  • Suspected fraud or unauthorized/unlawful activity;
  • Payment verification failure;
  • Pricing or inventory errors;
  • Product availability;
  • Suspected resale or bulk purchasing;
  • Violation of these Terms;
  • Any circumstance where we believe accepting the order may expose ECOVYRA or our customers to unnecessary risk.

If your order is canceled after payment has been received, you will receive a refund in accordance with our Return & Refund Policy.

10. Order Changes & Cancellations

Customers may request changes or cancellations before an order has been processed for shipment. Once an order has entered fulfillment or has been shipped, it generally cannot be modified or canceled.

Any approved post-shipment requests will be handled in accordance with our Return & Refund Policy.

11. Order Verification

To protect both our customers and ECOVYRA from fraudulent transactions, we may request additional information before processing certain orders.

This may include verification of:

  • Billing information
  • Shipping information
  • Payment authorization
  • Customer identity

Failure to provide requested verification information within a reasonable timeframe may result in order cancellation.