Refund policy

Last Updated: August 2026

Your satisfaction is important to us. If your purchase doesn't meet your expectations, we're here to help. Our goal is to make the return and refund process clear, fair, and straightforward.

This Return & Refund Policy explains the eligibility requirements, procedures, and timelines for returns, refunds, exchanges, cancellations, and warranty-related requests for products purchased from www.ecovyra.com.

Quick Summary

Before reading the full policy, here is a quick overview of our return process:

  • 30-Day Return Window from the date your order is delivered.
  • Opened and gently used products may be returned, provided they meet our return eligibility requirements.
  • Original packaging and all included accessories are required.
  • Return shipping costs for non-quality-related returns are the customer's responsibility.
  • Free return shipping for approved quality-related claims (covered by ECOVYRA).
  • Prior authorization required: All returns must be approved by our Customer Support team first.
  • Inspection: Returns are inspected within 3–5 business days after arrival.
  • Refunds: Approved refunds are issued to your original payment method.
  • Warranty: Every ECOVYRA product is backed by a 1-Year Limited Warranty for manufacturing defects.

1. 30-Day Return Policy

We accept return requests within 30 calendar days from the date your order is delivered.

To be eligible for a return, your product must:

  • Be purchased directly from www.ecovyra.com
  • Be returned within 30 days after delivery
  • Include the original product, charging cable (if applicable), accessories, manuals, inserts, and original packaging
  • Be free from intentional damage, misuse, abuse, or unauthorized modifications
  • Be returned in clean condition with all original components and packaging
  • Remain suitable for inspection and verification
  • Be accompanied by a valid order number or proof of purchase

Opened & Used Products

Because our LED Red Light Therapy Scalp Care Cap is designed to be experienced through regular use, we understand that customers may wish to evaluate the product before making a final decision.

Accordingly:

  • Opened products may be returned.
  • Used products may also be eligible for return.
  • Returns remain subject to inspection and approval.
  • Products must still satisfy all return eligibility requirements described in this policy.
  • Products showing excessive wear, contamination, intentional damage, missing components, or other conditions that prevent proper inspection may not qualify for a refund.

2. How to Start a Return

To initiate a return, please contact our Customer Support team before sending any product back.

Email: support@ecovyra.com

Please include the following in your email:

  • Your order number
  • The email address used for the purchase
  • Your reason for requesting a return
  • Photos or videos (if your request involves damage, defects, or product issues)

After reviewing your request, we will provide:

  1. Return authorization
  2. Return instructions
  3. The appropriate return address

Important Note: Please do not return products without prior authorization. Returns sent without prior approval may be refused or delayed. The shipping address shown on your original package may not be our designated return facility.

3. Damaged, Defective, or Incorrect Products

Please inspect your order immediately after delivery. If you receive:

  • A damaged product
  • A defective product
  • A product that does not function properly
  • An incorrect item
  • Missing accessories or components

Please contact us within 48 hours after delivery. To help us resolve the issue quickly, please provide:

  • Your order number
  • Clear photos or videos showing the issue
  • Photos of the shipping carton and packaging (if applicable)

Once your claim has been verified, ECOVYRA may, at our sole discretion: ship replacement parts, send a replacement product, or issue a full refund. For approved quality-related claims, ECOVYRA will cover all reasonable return shipping costs.

4. Returns for Non-Quality Reasons

If you simply change your mind or decide the product is not the right fit for your needs, you may request a return within 30 days provided the product satisfies all eligibility requirements (e.g., change of mind, personal preference, or product did not meet expectations).

For these returns:

  • Customers are responsible for return shipping costs.
  • Original shipping charges are non-refundable.
  • Refunds are issued only after the returned product passes inspection.
  • Original packaging and all included accessories must be returned.

5. Items Not Eligible for Return

Returns cannot be accepted for:

  • Products returned more than 30 days after delivery
  • Products showing misuse, abuse, excessive wear, or intentional damage
  • Products altered, repaired, or modified without authorization
  • Products missing original packaging or included accessories
  • Products returned without prior authorization
  • Products purchased through third-party retailers or marketplaces
  • Final Sale or Clearance products identified as non-returnable
  • Gift cards (if offered)

6. Exchanges

We currently provide exchanges only for verified quality-related issues, such as manufacturing defects, functional failures, shipping damage, incorrect products received, or missing essential components.

If approved, ECOVYRA may replace missing components, send a replacement product, or replace the item with the same model (subject to inventory availability). If a replacement is unavailable, we may issue a refund instead. We do not offer exchanges for changes of mind or personal preference.

7. Return Shipping Responsibility

Quality-Related Returns

ECOVYRA will cover reasonable return shipping costs for approved claims involving manufacturing defects, shipping damage, incorrect items, missing components, or products that fail under normal intended use.

Non-Quality Returns

Customers are responsible for return shipping costs and optional shipping insurance. We recommend using a trackable shipping service. ECOVYRA is not responsible for return packages lost or damaged during transit.

8. Lost Packages During Delivery

If your order appears to be lost during shipment, please contact us as soon as possible. We will work with the shipping carrier to investigate. If the carrier confirms that the package has been lost in transit, ECOVYRA will arrange an appropriate resolution (replacement shipment or refund, depending on circumstances).

9. Return Inspection

Once your returned product arrives at our authorized facility, it will be reviewed by our Returns Team. Inspection includes checking product condition, functional status, included accessories, packaging completeness, and signs of misuse.

  • Timeline: Inspection typically takes 3–5 business days after receipt.
  • Unsatisfactory Returns: If return requirements are not met, we reserve the right to decline the refund request or return the product to you at your expense.

10. Refunds

After your return successfully passes inspection, your refund will be issued to the original payment method used for the purchase.

What Your Refund Includes

  • The purchase price of the returned product

What Your Refund Does Not Include

Unless required by applicable law, refunds generally do not include:

  • Original shipping charges
  • Return shipping costs for non-quality-related returns
  • Expedited shipping fees
  • Customs duties, import taxes, or brokerage fees

Refund Processing Timeline

  • Return Inspection: 3–5 business days
  • Refund Processing: 1–3 business days after approval
  • Bank/Payment Provider Processing: Typically 5–10 business days

11. Order Changes and Cancellations

Orders may be modified or canceled before they have been processed for shipment. If your order has not yet shipped, we will cancel it upon request and issue a full refund. Once an order has shipped, it can no longer be canceled and will be handled under this Return & Refund Policy.

12. Refused Deliveries & Incorrect Shipping Information

If a package is returned because delivery was refused, an incorrect/incomplete address was provided, the package was unclaimed, or delivery failed due to customer-related reasons, ECOVYRA reserves the right to deduct any applicable shipping, handling, carrier, or return costs from the refund where permitted by law.

13. Chargebacks

We are committed to resolving any concerns quickly and fairly. If you experience an issue with your order, we encourage you to contact support@ecovyra.com before initiating a payment dispute or chargeback. Submitting a chargeback before giving us the opportunity to resolve the issue may delay the resolution process.

14. 1-Year Limited Warranty

Every ECOVYRA LED Red Light Therapy Scalp Care Cap includes a 1-Year Limited Warranty covering manufacturing defects under normal consumer use. This warranty is separate from our Return & Refund Policy.

The warranty does not cover: normal cosmetic wear, improper storage, misuse, accidental damage, unauthorized repairs, or failure to follow product instructions. For warranty claims after the 30-day return window, please contact Customer Support.

15. Consumer Rights

Nothing in this Return & Refund Policy limits or excludes any rights available under applicable consumer protection laws. Where local laws provide greater protection than this policy, those laws shall prevail.

16. Contact Us

If you have any questions regarding returns, refunds, exchanges, warranty service, or your order, please reach out to us:

ECOVYRA
Website: www.ecovyra.com
Email: support@ecovyra.com

Our Customer Support team aims to respond to all inquiries within 1–2 business days.