Shipping policy
Last Updated: August 2026
At ECOVYRA, we are committed to providing a reliable, transparent, and convenient shipping experience. We understand that receiving your order on time is an important part of your shopping experience, and we work closely with trusted fulfillment partners and carriers to ensure your products are delivered safely and efficiently.
This Shipping Policy explains our order processing times, shipping methods, delivery estimates, tracking information, and responsibilities regarding order delivery.
Quick Summary
- Shipping Region: United States only (Free Tracked Standard Shipping).
- Processing Time: 2–7 business days.
- Delivery Time: 3–7 business days after shipment (Estimated Total: 5–14 business days).
- Tracking: Activated within 24–72 hours after shipment.
- Carriers: USPS, FedEx, and other trusted delivery partners.
1. Shipping Availability
ECOVYRA currently ships within the United States only. We provide shipping services through trusted fulfillment partners and carriers to ensure reliable delivery.
At this time, we may not be able to ship to certain restricted locations, including but not limited to:
- P.O. Boxes
- APO/FPO addresses
- Locations unavailable for carrier delivery
- Other restricted delivery areas determined by our shipping partners
If we are unable to fulfill your order due to shipping restrictions, we will contact you and provide an appropriate solution.
International shipping is currently unavailable. We may expand our shipping regions in the future.
2. Order Processing Time
After your order is successfully placed and payment has been confirmed, your order will enter our fulfillment process.
Our standard processing time is: 2–7 business days.
Processing time includes:
- Order verification
- Product preparation
- Quality inspection
- Packaging
- Shipment arrangement
Orders are processed and shipped on business days only. Orders placed on weekends or public holidays will begin processing on the next business day.
Please note that processing times may be extended during major holidays, promotional events, high-demand periods, or inventory replenishment periods.
3. Shipping Methods & Delivery Estimates
Once your order has been shipped, estimated delivery times are as follows:
Standard Shipping (United States)
- Transit Time: 3–7 business days after shipment
- Estimated Total Delivery Time: 5–14 business days from order placement
Delivery estimates include processing and transportation time but are not guaranteed delivery dates. Actual delivery times may vary depending on shipping destination, carrier operations, weather conditions, holidays, transportation disruptions, or other circumstances beyond our reasonable control.
4. Shipping Carriers
ECOVYRA works with reliable shipping carriers and fulfillment partners to provide secure and efficient delivery. Depending on availability, destination, and shipping conditions, orders may be shipped through:
- USPS
- FedEx
- Other trusted delivery partners
The selected carrier may vary depending on the specific order and delivery requirements.
5. Free Standard Shipping
ECOVYRA currently provides Free Tracked Standard Shipping on all U.S. orders.
All eligible shipments include:
- Tracking information
- Delivery status updates
Express Shipping options may become available in the future. If Express Shipping is offered, available shipping methods, costs, and estimated delivery times will be displayed during checkout.
6. Tracking Information
Once your order has been shipped, you will receive a shipping confirmation email containing your tracking information.
Please allow 24–72 hours for tracking information to become active after shipment.
You can use the tracking number provided in your shipping confirmation email to monitor your package status.
If you do not receive tracking information within 6 business days after placing your order, please contact our Customer Support team at support@ecovyra.com.
7. Order Confirmation & Shipment Updates
After completing your purchase, you will receive an order confirmation email confirming that your order has been received.
Once your order has been processed and shipped, you will receive a shipping confirmation email containing shipment details, your tracking number, and delivery tracking information.
If there are any issues affecting your order (such as payment verification issues, inventory availability problems, or incorrect shipping information), our Customer Support team will contact you as soon as possible.
8. Address Changes & Shipping Information
Please carefully review your shipping address before completing checkout. If you need to update your shipping information, please contact us immediately at support@ecovyra.com.
We can only update shipping information before your order has entered the shipping process. Once an order has been shipped, we are unable to change the delivery address, redirect the package, or modify shipment details.
ECOVYRA is not responsible for delays, failed deliveries, or additional shipping costs caused by incorrect or incomplete shipping information provided by the customer.
9. Order Cancellation After Shipment
Orders may be canceled only before they have been processed for shipment. Once an order has been shipped, it cannot be canceled.
If you no longer wish to keep your order after shipment, please refer to our Return & Refund Policy for available return options.
10. Delivery Delays
Although we work hard to ensure timely delivery, delays may occasionally occur due to circumstances outside of our control (e.g., carrier delays, severe weather conditions, holidays, transportation interruptions, or operational issues).
ECOVYRA is not responsible for delivery delays caused by third-party carriers or circumstances beyond our reasonable control. However, if you experience a significant delivery issue, our Customer Support team will assist you in investigating the situation.
11. Lost, Missing, or Failed Deliveries
Incorrect Address
If a package cannot be delivered because the customer provided an incorrect or incomplete shipping address, the customer may be responsible for additional costs related to package reshipment, address correction, or additional delivery attempts.
Failed Delivery Attempts
If delivery fails because the recipient is unavailable, the package is not collected within the carrier's required timeframe, or the customer does not respond to carrier notifications, additional shipping or handling costs may apply.
Package Marked as Delivered but Not Received
If your tracking information shows that your package has been delivered but you have not received it, please contact us within 7 days of the delivery confirmation date.
We will work with the carrier to investigate the issue. Customers may be required to provide additional information, such as order details, shipping confirmation, or delivery location details. After reviewing, ECOVYRA may provide an appropriate resolution, which may include a replacement shipment, refund, or other reasonable solution.
12. Damaged Packages
Please inspect your package immediately after delivery. If your product arrives damaged, please contact us within 48 hours of delivery at support@ecovyra.com.
To help us resolve the issue quickly, please provide:
- Order number
- Clear photos or videos of the damaged product
- Photos of the packaging
- Shipping label information (if available)
After reviewing the provided information, ECOVYRA will arrange an appropriate solution. For approved shipping-related damage claims, ECOVYRA will provide a free replacement product where applicable.
13. Refused Deliveries
If a package is refused by the customer, returned due to non-acceptance, or becomes undeliverable due to customer-related reasons, ECOVYRA may deduct any applicable costs (including original shipping costs, return shipping fees, and handling charges) from the refund amount where permitted. Any refund request will be processed according to our Return & Refund Policy.
14. Payment Verification & Fraud Prevention
To protect our customers and our business, ECOVYRA may review orders for potential fraud, payment risks, or unusual activity. Orders may be delayed, canceled, or refunded if payment information cannot be verified, fraud is suspected, shipping information appears invalid, or the order violates our Terms of Service.
15. Contact Us
If you have any questions regarding shipping, tracking, or delivery, please contact our Customer Support team:
ECOVYRA
Website: www.ecovyra.com
Email: support@ecovyra.com
Our Customer Support team aims to respond within 1–2 business days.