At ECOVYRA, we are committed to providing reliable products and supporting our customers throughout their ownership experience. All eligible ECOVYRA LED Red Light Therapy Scalp Care Caps purchased through authorized sales channels are covered by a 1-Year Limited Warranty.
This Warranty Policy explains the warranty coverage, limitations, and process for requesting warranty assistance.
Quick Summary
- Coverage Period: 12 months (1 year) from the original purchase date.
- Applies To: Manufacturing defects in materials and workmanship under normal use.
- Eligibility: Original purchaser with valid proof of purchase from authorized channels.
- Resolution: Troubleshooting assistance, repair, or free replacement product.
- Support Email: support@ecovyra.com (Response time: 1–2 business days).
1. One-Year Limited Warranty
ECOVYRA provides a limited warranty covering eligible products for twelve (12) months from the original purchase date.
The warranty period begins on the date shown on your original order confirmation, receipt, or other valid proof of purchase.
This warranty applies only to products purchased through authorized ECOVYRA sales channels, including:
- The official ECOVYRA website (www.ecovyra.com)
- Official ECOVYRA stores on Amazon
- Official ECOVYRA stores on Temu
- Other authorized ECOVYRA retailers (if applicable)
Warranty coverage is limited to the original purchaser and is non-transferable.
2. Warranty Coverage
During the warranty period, ECOVYRA warrants that the product will be free from defects in materials and workmanship under normal use and according to the product instructions.
Warranty coverage includes manufacturing-related issues such as:
- LED light module defects
- Internal electronic component failures
- Controller malfunctions
- Charging system defects
- Battery performance issues caused by manufacturing defects
- Other functional failures caused by manufacturing or material defects
Warranty coverage applies only to issues caused by manufacturing or material defects. The product must be used according to the user manual, safety instructions, and recommended usage guidelines.
3. What Is Not Covered
This warranty does not cover damage or failures caused by:
- Accidental damage, drops, impacts, or physical damage
- Water damage, liquid exposure, or improper cleaning
- Improper use, misuse, or failure to follow product instructions
- Unauthorized repairs, modifications, or alterations
- Damage caused by improper storage, extreme temperatures, or excessive humidity
- Normal wear and tear
- Cosmetic damage that does not affect product functionality
- Lost or stolen products
- Products purchased from unauthorized sellers or unverified sources
- Damage caused during unauthorized returns or shipping
- Products used for commercial purposes unless specifically approved by ECOVYRA
Included accessories are covered only when the issue is caused by a manufacturing defect.
4. Warranty Claim Requirements
To request warranty assistance, please contact our Customer Support team at support@ecovyra.com.
Please provide the following information:
- Order number or valid proof of purchase
- Name and email address used for the purchase
- Purchase platform or sales channel
- Description of the issue
- Clear photos or videos showing the problem (if applicable)
- Any additional information requested by our support team
Providing complete information helps us review your request efficiently and provide the appropriate solution.
5. Warranty Service Process
After receiving your warranty request, ECOVYRA will review the information provided and determine whether the issue qualifies for warranty coverage.
Our team may provide:
- Troubleshooting guidance
- Additional product instructions
- Product evaluation
- Replacement of defective products
Warranty requests are typically reviewed within 2–3 business days after receiving all required information.
6. Replacement Policy
If a product is confirmed to have a manufacturing defect covered under this warranty, ECOVYRA will provide a replacement solution.
Depending on product availability and the specific situation, ECOVYRA may provide:
- A replacement of the same model, or
- An equivalent replacement product
Replacement decisions will be made based on product availability and warranty eligibility. Replacement products remain covered for the remaining warranty period of the original product, unless otherwise required by applicable law.
7. Warranty Shipping
Please do not return products without prior authorization from ECOVYRA.
If a return is required for warranty evaluation or processing, our Customer Support team will provide the appropriate return instructions.
For approved warranty claims involving manufacturing defects:
- ECOVYRA will cover reasonable shipping costs associated with the warranty service.
- ECOVYRA will provide instructions regarding any required product return or replacement process.
Unauthorized returns may be refused or returned to sender.
8. Proof of Purchase
Warranty service requires valid proof of purchase. Accepted proof of purchase may include:
- ECOVYRA order confirmation email
- Order number from www.ecovyra.com
- Amazon order information from the official ECOVYRA Amazon store
- Temu order information from the official ECOVYRA Temu store
- Receipt from an authorized ECOVYRA retailer
Products purchased from unauthorized sellers, third-party marketplaces, or unverified sources do not qualify for warranty coverage.
9. Unauthorized Purchases
ECOVYRA warranty coverage applies solely to products purchased through official ECOVYRA sales channels or authorized retailers. Products purchased from unauthorized sellers are not eligible for warranty service.
If you are unsure whether your purchase qualifies for warranty coverage, please contact our Customer Support team before requesting service.
10. Warranty Policy vs. Return & Refund Policy
This Warranty Policy is separate from our Return & Refund Policy. They apply to different situations:
Return & Refund Policy Applies To:
- Return requests within the 30-day return window
- Change-of-mind returns or personal preference
- Non-quality-related returns
- Monetary refund requests
Warranty Policy Applies To:
- Manufacturing defects and material failures
- Functional failures caused by product defects under normal use
- Product replacement or repair during the 1-year warranty period
11. Warranty Limitations
This warranty provides specific rights relating to product defects and warranty service. To the maximum extent permitted by applicable law, ECOVYRA is not responsible for indirect, incidental, or consequential damages resulting from product use or inability to use the product.
This warranty does not affect any consumer rights that may apply under applicable local laws in your region. Warranty coverage and service options may vary depending on location, shipping availability, and applicable regulations.
12. Contact Us
If you have questions about warranty coverage or need assistance, please contact our Customer Support team:
ECOVYRA Support Team
Email: support@ecovyra.com
Website: www.ecovyra.com
Our Customer Support team aims to respond within 1–2 business days.